Case Studies

JYSK Canada recognized the urgency to streamline its order management and customer service operations, partnering with Northern Commerce to implement Salesforce Order Support, which combines Service Cloud and Order Management (OMS).

Northern helped Big Bill replace an outdated eCommerce stack with Adobe Commerce, building localised, hybrid DTC and B2B shopping experiences across North America and Europe to help the workwear manufacturer scale both revenue streams from a single platform.

Northern launched the new Chatters digital experience leveraging Adobe Commerce and an integration with LS Central (POS/ERP) to marry the brand's key revenue drivers - product sales and salon services.

Pulp & Press is a long-time Klaviyo merchant, leveraging email and SMS channels for their Canadian and US marketing efforts. In 2022, Northern implemented a browse abandon email solution leveraging identity resolution data to capture site visitor emails to nurture into profitable, high-value email subscribers.

Within a two-week warming period, Chatters gained powerful new email and SMS functionality through Northern’s rapid migration of their email service provider (ESP) from Emarsys to Klaviyo.

Northern led a multiplatform integration for AlgaeCal, building a Headless BigCommerce storefront connected to Salesforce, Maropost, Ordergroove, and PCI Pal to simplify order management, reduce reliance on external support, and give the bone-health brand the tools to scale its growing B2B base.

Northern built a new digital experience for the Wisconsin Elections Commission on Acquia and Drupal, improving discoverability and modernizing the brand while preserving over ten years of legacy data to help clerks and voters find the election information they need.

Northern developed a comprehensive paid media strategy that contributed to an impressive increase in in-store revenue coupled with a lower cost per sale, effectively helping Canada Pooch realize conversion and revenue goals for Black Friday and Cyber Monday (BFCM) 2021.

Over a six-year partnership, Northern built a student-centric digital experience for Canisius University on Drupal, combining UX research, content strategy, SEO, and full-funnel performance marketing to help the school stand out and connect with prospective students.